You should cancel prior to your renewal billing date to allow for processing.You may cancel your membership at any time by submitting a request here, or contacting Member Services & Support.You may also submit a refund request via live chat. app store, service provider, reseller, retailer, vendor, etc.).ĭon’t hesitate to contact us, it is the fastest way to request cancellation and refund. Please note that your cancellation, return and refund eligibility may differ if purchased from or billed through a third party (e.g.
If you return or cancel a Norton offering, you agree to uninstall and delete all copies of the software from your device(s). 
Shipping, handling, and any applicable tax are not refundable, except in certain states and countries where these items are refundable. If you cancel your membership and/or receive a refund, your account may be closed when the paid membership period ends. Our policy is independent of any statutory rights that you may have under the law. If you are not satisfied with your purchase, please let us know! Our policy may include a refund, though some restrictions apply, so please review the terms below. All media enquiries should be directed to the CMA press office by email on or by phone on 020 3738 6460.What is the Cancellation & Refund policy?. For more information, visit the NortonLifeLock/Avast case page. Any questions about how the CMA’s decision affects the timeline for the deal should be directed to NortonLifeLock and Avast. The CMA then has a further 5 working days to consider whether to accept any offer instead of referring the case for an in-depth phase 2 investigation. NortonLifeLock and Avast now have 5 working days to submit proposals to address the CMA’s competition concerns. Unless the companies can offer a clear-cut solution to address our concerns, we intend to carry out an in-depth phase 2 investigation. NortonLifeLock’s proposed purchase of Avast could lead to a reduction in competition in the UK and ultimately a worse deal for consumers when looking for cyber safety software. We are living more of our lives online and it is vital that people have access to competitive cyber safety software when seeking to protect themselves and their families. This could lead to UK consumers getting a worse deal when looking for cyber safety software in the future.ĭavid Stewart, CMA Executive Director, said: Products include antivirus software (also known as endpoint security software), privacy software (such as VPNs) and identity protection software.Īs the companies are close competitors, with few other significant rivals, the Competition and Markets Authority (CMA) is concerned that if completed the proposed deal could lead to a reduction in competition in the UK market. NortonLifeLock and Avast both offer cyber safety software to consumers under a variety of different brands.
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